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Hi there,
I hope you are doing well. I have just purchased te Biorga theme. But when I tried to install the theme on wordpress, It just loading and eventually showing “page not found”. I am not sure why this is heppenning. Could you please help me out of this issue?
Kindly,
ShabbirHi There,
Please send us your website credentials, including WP and FTP access logins. To ensure your privacy, please mark your reply as “private”. We will use this information to investigate the issue you are experiencing.
For reference, please visit https://prnt.sc/IwGbWXhl4Yfs.
Thank you.
Hi.,
We can not able to connect your server through your FTP credentials kindly share the Cpanel credentials with us so that we can check the issue and resolve it.
Thank you!
Hi.,
We’ve utilized the email address support@wedesignthemes.com. Please grant access using this email.
Kindly verify the credentials and inform us accordingly: https://prnt.sc/wV9x0AK5tLJf
Thank you!
Hi.,
To check the elementor issue can we reset the site and reimport the demo content?
Please be aware that resetting your site will erase all existing content and replace it with fresh content matching our demo site. Are you okay with this? Please confirm it so that we can move forward.
Kindly send us your confirmation to proceed.
Thank you!
Hello Design Themes,
I am waiting for the update about the issue resolving. I have build the website in this week. I am in a tight schedule. Could you please update me about the issue?
Thanks,
SabbirHi.,
We are processing your query once fixed we will let you know.
Thank you!
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