Themes Support
  • Home
  • Forums
  • Documentation
  • Request Demo
  • Knowledge Base
MY PROFILE

Support Forums

Home/Forums/Travel, Restaurants, Hotels/Adventor – Travel and Adventure WordPress Theme/WooCommerce Product Category Problem

WooCommerce Product Category Problem

  • 4 months, 2 weeks ago Developful
    Participant

    We have set up the website but we have a problem with the product category overview. The products are very small so it can’t be read. Here is the link to our page: https://www.calibike.ch/product-category/e-mtb/

    I tried to debug the problem but it will only happen, when we active the adventor Theme. Otherwise it works.

    Can you help me?

    Thanks
    Michael

    4 months, 2 weeks ago Design Themes !!!
    Keymaster

    Hi.,

    Kindly, send us your site credentials (WP &FTP access logins) details by marking “Set as private reply” so that we can receive your details in private and check the issue.

    Please refer: https://prnt.sc/IwGbWXhl4Yfs

    Thanks!!

    4 months, 2 weeks ago Developful
    Participant
    This reply has been marked as private.
    4 months, 2 weeks ago Design Themes !!!
    Keymaster

    Hi.,

    We have resolved your query please have a look.

    Refer: https://prnt.sc/rRB765FHOGss

    If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end 🙂

    Thanks!!

    4 months, 1 week ago Developful
    Participant

    Hi

    Thanks, yes now the gallery is correct. Thanks. 🙂

    I got another problem with it, when I want to create a template with Elementor for the product category, the template gets overwritten by the theme. So the product category elementor looks different then it is, when I view the page.

    Also when I want to create a template for the product page, there is a problem. The content on the page is not shown in the Elementor Editor, only header and footer.

    Can you tell me what the problem is? This only happens when I have the Adventor theme active.

    Thanks
    Michael

    4 months, 1 week ago Design Themes !!!
    Keymaster

    Hi.,

    Kindly, inform your hosting provider and check with the basic server requirement. Article link for more details, https://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

    Thanks!!

    4 months, 1 week ago Developful
    Participant

    Hi

    Yes, this settings are done but it still doesn’t work.

    Thanks
    Michael

    4 months, 1 week ago Design Themes !!!
    Keymaster

    Hi.,

    Kindly, send us your updated FTP access login details by marking “Set as private reply” so that we can receive your details in private and so that we will check the issue.

    Refer: https://prnt.sc/Qf6PId2eoAj4

    Thanks!!

    4 months, 1 week ago Developful
    Participant
    This reply has been marked as private.
    4 months, 1 week ago Design Themes !!!
    Keymaster
    This reply has been marked as private.
    4 months, 1 week ago Developful
    Participant

    Hi, those credentials are correct. I logged in to ftp right now with those credentials. Try connectin via vpn to switzerland and connect then via ftp.

    4 months, 1 week ago Design Themes !!!
    Keymaster

    Hi.,

    Sorry, we have tried but it’s not connecting with the server. Kindly share the cPanel details so that we will check the issue.

    Thanks!!

    4 months, 1 week ago Developful
    Participant

    We do not have a cPanel access.

    I installed you a file directory plugin on the website so you cann access the files: https://www.calibike.ch/wp-admin/admin.php?page=wp_file_manager#elf_l1_Lw

    4 months ago Developful
    Participant

    Hello Guys

    Do we have here any update?

    Thanks
    Michael

    4 months ago Design Themes !!!
    Keymaster

    Hi.,

    Kindly share your updated FTP login credentials so that we will check and let you know the solution.

    Refer: https://prnt.sc/m10HFmDxJKxn

    Thanks!!

Viewing 15 posts - 1 through 15 (of 17 total)
1 2 →

You must be logged in to reply to this topic.

Login/Register

Log In
Register Lost Password
  • Most popular topics
  • Topics with no replies

Recent Topics

  • Mega Menu
  • Sticky header stay on-top?
  • Router demo theme remove “additional information”
  • Error al activar el plugin WP Hotel Booking
  • Google recaptcha v3

Working Hours

We Love to Deliver Useful and Easy to Customize WordPress Themes for Our Clients…

Monday to Friday

9.00 A.M. to 6.00 P.M.(IST) UTC/GMT +05:30

We aim to answer all questions within 24 hours.In some cases the waiting time can be extended to 48 hours.Support requests sent during weekends or public holidays will be processed on next Monday or the next business day.

We appreciate your patience and thank you for understanding.

Quick Links

  • Home
  • Forums
  • Request Demo
  • Kalvi
  • Updated Plugin
  • Customization
  • Please let us know your Feedback / Improvements

Search Forums

© Copyright Design Themes.
Cleantalk Pixel