WooCommerce Product Category Problem

[Developful]

We have set up the website but we have a problem with the product category overview. The products are very small so it can’t be read. Here is the link to our page: https://www.calibike.ch/product-category/e-mtb/

I tried to debug the problem but it will only happen, when we active the adventor Theme. Otherwise it works.

Can you help me?

Thanks
Michael

[Design Themes !!!]

Hi.,

Kindly, send us your site credentials (WP &FTP access logins) details by marking “Set as private reply” so that we can receive your details in private and check the issue.

Please refer: https://prnt.sc/IwGbWXhl4Yfs

Thanks!!

[Developful]

This reply has been marked as private.

[Design Themes !!!]

Hi.,

We have resolved your query please have a look.

Refer: https://prnt.sc/rRB765FHOGss

If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end 🙂

Thanks!!

[Developful]

Hi

Thanks, yes now the gallery is correct. Thanks. 🙂

I got another problem with it, when I want to create a template with Elementor for the product category, the template gets overwritten by the theme. So the product category elementor looks different then it is, when I view the page.

Also when I want to create a template for the product page, there is a problem. The content on the page is not shown in the Elementor Editor, only header and footer.

Can you tell me what the problem is? This only happens when I have the Adventor theme active.

Thanks
Michael

[Design Themes !!!]

Hi.,

Kindly, inform your hosting provider and check with the basic server requirement. Article link for more details, https://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

Thanks!!

[Developful]

Hi

Yes, this settings are done but it still doesn’t work.

Thanks
Michael

[Design Themes !!!]

Hi.,

Kindly, send us your updated FTP access login details by marking “Set as private reply” so that we can receive your details in private and so that we will check the issue.

Refer: https://prnt.sc/Qf6PId2eoAj4

Thanks!!

[Developful]

This reply has been marked as private.

[Design Themes !!!]

This reply has been marked as private.

[Developful]

Hi, those credentials are correct. I logged in to ftp right now with those credentials. Try connectin via vpn to switzerland and connect then via ftp.

[Design Themes !!!]

Hi.,

Sorry, we have tried but it’s not connecting with the server. Kindly share the cPanel details so that we will check the issue.

Thanks!!

[Developful]

We do not have a cPanel access.

I installed you a file directory plugin on the website so you cann access the files: https://www.calibike.ch/wp-admin/admin.php?page=wp_file_manager#elf_l1_Lw

[Developful]

Hello Guys

Do we have here any update?

Thanks
Michael

[Design Themes !!!]

Hi.,

Kindly share your updated FTP login credentials so that we will check and let you know the solution.

Refer: https://prnt.sc/m10HFmDxJKxn

Thanks!!