Website broken after update

[atJari]

Hello,

Your support is really really bad! First I needed to buy a new support license for some bugs in your theme which broke my webshop completely. And now I need to wait for more than 6 days for an answer and solution? I expect an answer tomorrow. Please take a look at my mail (from [email protected]). I sent you all credentials and FTP on the 6the of March. Since that day, I’m not able to edit or add products to my shop!! If there is no answer tomorrow, I will file a complaint at Themeforest. This is unacceptable.

Jari

[Design Themes !!!]

Hi Jari,

We hope this message finds you well.

We’re truly sorry to hear about the frustration you’ve experienced.

We understand how critical it is for your webshop to be running smoothly, and we sincerely apologize for the delay in responding.

We’ve identified an issue with email delivery, and we’re currently working on resolving it.

Please share your new FTP credentials privately so we can investigate and fix the issue.

You can refer to this guide on securely sharing credentials in forums: https://prnt.sc/HrQeN2952CjZ.

We’ll keep you updated and aim to resolve this for you shortly. Thank you for your understanding.