Urgent: Homepage Header Not Displaying While Inner Pages Are Working

[jborase]

Hello Team,

We are experiencing an issue where the header section is not showing on the homepage, while it is displaying correctly on all inner pages. We have checked for any conflicts, but the issue persists.

Steps to Reproduce:
1) Visit the homepage – the header is missing.
2) Navigate to any inner page – the header appears correctly.

Expected Behavior:
The header should be displayed on the homepage, just like on the inner pages.

Urgency: High Priority – Please assist us in resolving this as soon as possible. From the 1st to the 5th of March, it was displaying fine, but now it’s not. We have also reverted to an old backup, but the issue persists.

Before: https://prnt.sc/8iT3w_ZD1Cit
Now: https://prnt.sc/0jyrzVqVZgN6

Let us know if you need any additional details.

Thank you!

• This topic was modified 1 week, 1 day ago by jborase.
• This topic was modified 1 week, 1 day ago by jborase.

[jborase]

This reply has been marked as private.

[Design Themes !!!]

Hi There.,

We have resolved your query. Kindly check and let us know.

Please have a look: https://screenrec.com/share/htKLurcQ7o

We are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. https://youtu.be/bMTw_RFbk-A ,

Hoping for a 5-star rating from your end 🙂

Thank you!

[jborase]

Hello Team,

Can you please let us know what was the issue and how did you fixed it?

Thank you!