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Hi,
Thanks for your support
There is still a side effect on some pages 🙁 we can see twice the menu, headers, and breadcrumbs.
Related pages:
Domain: https://education.seeva.ca
Relatives:
/courses
/course/course-test
/course-tag/anystring, anystring can be something like ecriture, francais,…Please have a look into the issue, please make sure to not affect the other pages which are already working. Please carefully test after your fix, the site is live and customers are using already.
Is there a solution to make it works for all pages of the site not only some pages since i have the impression that the current solution didn’t consider all pages created (or which can be created) by the tutor lms plugin.
Thanks for your support
Hi Etechsw-1984.,
Sorry for the inconvenience, it’s a default WordPress function for archive pages breadcrumb and it cannot be modified.
Thanks!!
Hello,
I clone the website to another domain to have a quality environment, the same issue is happening when i update the elementor plugin, and i am facing the same issue:
https://test.education.seeva.ca/resources/I am facing the problem that all the courses pages content are just empty from the frontend page (even if from the backend all the content is available) and the header, menu and breadcrumb aren’t responsive:
https://test.education.seeva.ca/resources/histoire-personnalisee/Only when I create a new course, i can properly see the course content and all headers link are working fine as expected
https://test.education.seeva.ca/resources/test2/Refer: https://recordit.co/lf8kXG0l7Y
The credentials are the same as the main site.
Please have a look to the issue, looks like some flag need to be set for current courses to render them properly on the page.
You can check for the issue on the staging system, if you find a solution there, that isn’t affecting other parts of the site, we can then fix on the current live system
Many thanks for your support
RaoulHello,
I clone the website to another domain to have a quality environment, the same issue is happening when i update the elementor plugin to 3.10 version., and i am facing the same issue even if after installation of elementor plugin 3.10, i updated a course from the backend, then the issue happened on the newly created course:
https://test.education.seeva.ca/resources/I am facing the problem that all the courses pages content are just empty from the frontend page (even if from the backend all the content is available) and the header, menu and breadcrumb aren’t responsive:
https://test.education.seeva.ca/resources/histoire-personnalisee/Only when I create a new course, i can properly see the course content and all headers link are working fine as expected (but if i tried to update the course, same issue happened even for the newly created course):
https://test.education.seeva.ca/resources/test2/Refer: https://recordit.co/lf8kXG0l7Y
The credentials are the same as the main site.
Please have a look to the issue, looks like some flag need to be set for courses to render properly and header accessible again on the frontend page.
You can check for the issue on the staging system, if you find a solution there, that isn’t affecting other parts of the site, we can then fix on the current live system.
PS: My goal is to update the elementor pro (3.10) to the live site
https://education.seeva.ca/,
to do that the issue with elementor need to be solved (course looks fine in backend but empty in frontend and all headers elements are not responsive)Many thanks for your support
RaoulHi.,
Kindly, send us your site credentials and Updated (WP &FTP access logins) details by marking “Set as private reply” so that we can receive your details in private and check the issue.Hi.,
We have checked your site and its working fine from our end kindly have a look. For your reference we have attached a short video kindly have a look.
Refer: http://recordit.co/ktY2BtDXVw
Thanks!!
Hi.,
We have checked your site and its working fine from our end kindly have a look. For your reference we have attached a short video kindly have a look.
Refer: http://recordit.co/ktY2BtDXVw
Thanks!!
Hello,
thank you for your support !!
All the pages behind the following url https://education.seeva.ca/course-tag/tagstring (e.g nombres) still have twice the header, breadcrumb, menus.
Please have a look to fix it (only the pages behind the /course-tag/*, all the other site parts are fine). Please the site is already live, take care in case of changes do not impact any part of the site. You can even test first on the staging site https://test.education.seeva.ca/course-tag/tagstring (e.g mesures).
PS: As a workaround, I used a redirection plugin to redirect the pages with errors to different pages, but it will be really great to fix the issue since I couldn’t manually add in the future special redirect URL for all the course tags.
Refer to staging: https://recordit.co/Tyxe6znzmp
Refer prod: https://recordit.co/ruyEyDTwDBMany thanks for your support !!
RaoulHi Etechsw-1984.,
Your query has been resolved kindly have a look.
Refer: https://prnt.sc/yvHBogVMDk6P
Thanks!!
Hallo,
sorry sorry for the previous message….i had to clean up all site caches to make the changes visible for the customers too. I really don’t understand why i must do it.
Many thanks for your support !!
RaoulHi Etechsw-1984..,
Sorry for the inconvenience, kindly clear all your caches and check them once again. If you face any difficulties kindly get back to us.
We are happy to help you.
Thanks!!
Hello,
Ohh no it is really worst now than before 🙁 🙁
Please your change has a negative impact on the site there are no more header,footer and breadcrumbs on at most all the tutor lms related pages like
https://education.seeva.ca/resources/
https://education.seeva.ca/resources/*Please please please revert back the changes.
Why are you not testing to see the impact on others’ pages? I told you that site is live and customers are complaining.
Please please please revert back the changes.
Many thanks
Raoul
Hi Etechsw-1984..,
Sorry for the inconvenience, kindly clear all your caches and check them once again. If you face any difficulties kindly get back to us.
We are happy to help you.
Thanks!!
Hello,
Thanks again for your support.
The following page https://education.seeva.ca/resources/ are missing the search, categories, tags,etc parts in tablets and mobile devices.
There are still visible on our staging system (https://test.education.seeva.ca/resources/) where the header,breadcrumb, menus aren’t visible, means by default those parts are available on all devices. Looks like adding the missing headers, breadcrumb and menus, the missing part has been removed on both devices tablets and mobile devices.Refer live system: https://recordit.co/hWOLBGkeK5
Refer staging system : https://recordit.co/fAu2x44L4GMany thanks for your support !!
PS: Please check first on staging system, before making the change on live system.
Raoul
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