Facing several issues with this Theme – Request for Assistance

[qaysacare]

Dear Team,

I hope this message finds you well.

I recently purchased the Lilnest Shopify theme from your collection on Envato Market (Order ID: [insert your order ID here]) on 26th November 2024. After reviewing and attempting to implement the theme, I have encountered several issues that I would appreciate your assistance with:

Product Page Issues:

The desktop media size option is not functioning as expected.
The sidebar is not working correctly.
The deal timer block is not displaying or functioning. Despite enabling the deal timer in the general settings, I am not seeing any effect on the product pages.
The product block in the product section is not working properly, and the translation for the product block has not been included.
Missing Templates & Bugs:

I noticed that the Wishlist, Compare, and Services page templates are not included in the files, even though the documentation and the Envato Market theme page mention they should be available.
In the theme I downloaded, only 3 page templates are included, while I can see 6 page templates listed in the documentation and theme page. I have only received 3 templates in my download.
General Settings Issue:

I have also noticed a discrepancy between the general settings in the theme documentation and the options available in my installation. The documentation mentions several checkbox options that should be available in the general settings, but in my theme, there are very few options to choose from. This seems to be another issue I would appreciate your help resolving.
I have attached a few screenshots to help clarify the issues.

I would greatly appreciate it if you could assist in resolving these matters at your earliest convenience. If any further details or clarification are needed, I am happy to provide them.

Thank you for your time and support, and I look forward to your response.

Best regards,
QaysaCare

• This topic was modified 1 week ago by qaysacare.

[Design Themes !!!]

Hi qaysacare.,

Thanks for contacting us. Kindly provide the below credentials.

Kindly create a staff account for this email [email protected] and let us know. Or send us the theme URL and collaborate code (if applicable) to create a collaborate request. (Refer to https://youtu.be/qnJeTvYvwZM )

[qaysacare]

I’ve been sending emails to follow up on my problems, but regrettably, I haven’t heard anything since yesterday. Although I am aware of how busy you can be, I would still like some help or an update on the progress of the queries I have.

Would someone kindly investigate this and get back to me as soon as possible? I would be very grateful for your assistance in getting these problems resolved.

Thank you in advance!

[Design Themes !!!]

Hi There.,

We apologize for the inconvenience caused, but we have already responded to your email.

We need to investigate the issue from our end. Please create a staff account using the email address [email protected].

Alternatively, provide your collaborator access code and store URL so that we can create a collaborator account for you. We will get back to you with a solution

Thank you!