-
Hi,
I hope you’re well. Over the past five months, I’ve worked with your team to address several issues with the theme, and I truly appreciate the support you’ve provided in resolving many of them. However, a few critical issues remain, and despite multiple follow-ups, I have not received any responses since 11th April.
One of the main concerns is the slider issue, which was first reported on April 3rd. While I received a response on April 11th, I have not had any further communication since then. This issue, along with others related to scrolling smoothness and responsiveness, continues to affect the overall user experience.
Additionally, I am experiencing significant performance issues on mobile devices. The website is very slow, and the touch functionality is often unresponsive, requiring users to tap multiple times to open product/blog/collection. There is noticeable lag, and neither the vertical nor the horizontal scrolling is smooth. These issues are particularly concerning on mobile, where the user experience is heavily impacted.
Despite having optimized all images, these problems persist, and I’m requesting immediate assistance to resolve them.
Thank you for your continued support, and I look forward to your prompt response and resolution of these remaining issues.
Best regards,
Qaysacare
Toujoo.comHi Qaysacare,
We’ve resolved the column adjustment issue on the Featured Collection section.
Regarding the product detail page slider issue, we’d appreciate some clarification to better understand your expectations. Are you referring to the layout and behavior seen in the following Dawn preview URL?
Even this too work same as the grouped variant method but in the default template itself. So plz confirm and also grant access to products. And regarding the performance , sorry we already done whatever possible to optimize the speed. This belongs to many factors. May we know how many apps have been installed? For the responsiveness related issue please share some screenshot of issues and device details with version etc.
This layout also utilizes a grouped variant method, but within the default product template itself. Please confirm if this is the functionality you’re aiming for, and kindly grant us access to the relevant products so we can explore it further.
As for the performance concerns, we’ve already implemented all feasible optimizations on our end. Please note that overall speed is influenced by multiple factors, including third-party apps. Could you let us know how many apps are currently installed?
Lastly, for the responsiveness issues, please share some screenshots along with device details (model, OS version, browser, etc.) so we can accurately diagnose and address the problems.
Looking forward to your response.
Best regards,
Designthemes
You must be logged in to reply to this topic.