ERRORS

[alextango]

I installed the theme and it gave me an error, because the PLUGIN: TI WooCommerce Wishlist makes the website crash, it is incompatible.

Also, once deactivated, I can’t install the demo, I get an error message.

We’re off to a bad start….

Note: I don’t want a public FORUM, I want to open a private ticket, not this.

[Design Themes !!!]

Hi There.,

We sincerely apologize for any inconvenience caused by our theme.

To help us investigate and resolve the issue promptly, kindly share your website’s WordPress (WP Login) and FTP login details. You can send the information to [email protected] so we can look into it and assist you as soon as possible.

We look forward to your response and are here to assist you.

Thank you for being so cooperative.

[alextango]

This reply has been marked as private.

[Design Themes !!!]

Hi there.,
Thanks for letting us know.

We have received and replied to your mail kindly check and let us know.

Thank you.

[alextango]

This reply has been marked as private.

[Design Themes !!!]

Hi There.,

We apologize for the delayed response. We are unable to log in to your site as our IP has been blocked

Please refer: https://prnt.sc/4TdGWxnOvs11

We are currently connecting from India, and we kindly request you inform your hosting provider to white-list the following IP addresses: 103.187.63.72 This will ensure a smooth and uninterrupted connection between our location and your hosting environment.

Thank you!

[alextango]

This reply has been marked as private.

[alextango]

?????????

[alextango]

I’m waiting… If it’s not fixed by tomorrow I’ll ask for a refund.
I understand that your theme has problems and you can’t fix them.

[Design Themes !!!]

Hi There.,

We imported the demo content on your site kindly take a moment to review it. if you are facing any difficulties please do not hesitate to contact us

Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.

Please refer: https://docs.wedesignthemes.com/image-link/lawhere.txt

Kindly refer to these video tutorials to help you customize the theme.

Footer Customization:

Header Customization:

Breadcrumb Customization:

Newsletter customization

We are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. https://youtu.be/bMTw_RFbk-A

Hoping for a 5-star rating from your end 🙂

Thank you!

[alextango]

Well, all I need is for the theme to work properly.
You came to fix it, I asked you to tell me how you did it and you haven’t answered me.

Also, the responsive doesn’t work, I’ve written to you and it’s still the same.

[alextango]

Are you touching the web now? Because it has become bad like at the beginning.

[alextango]

I was able to leave the home page, but the responsiveness is still not right. Please don’t look at it on the PC, look at it on the mobile phone.

This theme is horrible, please.

[Design Themes !!!]

Hi There.,

We have fixed the issue on mobile and tablet devices. Kindly take a moment to review it and let us know if you need any further adjustments.

Please refer: https://prnt.sc/P4enFJhyK6qd https://prnt.sc/Yov3NT4KiTaQ

Thank you!

[Design Themes !!!]

We hope you’re doing well.

It’s been some time since we last connected, and we’re glad we had the opportunity to provide support and assist you with your queries.

We noticed that you had previously left a rating for our theme.

If you feel that your experience with our product and support has improved, we would be sincerely grateful if you could consider updating your rating.

Your feedback means a lot to us and helps us continue to provide excellent service.

Should you have any further questions or require additional assistance, please don’t hesitate to reach out. We’re always here to help!

Thank you for your time and consideration.