Please get back to us with your WordPress and FTP Login Credentials through the right bottom form located @http://themeforest.net/user/designthemes . So, that we will check your issue and fix it ASAP!!
Working Hours
We Love to Deliver Useful and Easy to Customize WordPress Themes for Our Clients…
Monday to Friday
9.00 A.M. to 6.00 P.M.(IST) UTC/GMT +05:30
We aim to answer all questions within 24 hours.In some cases the waiting time can be extended to 48 hours.Support requests sent during weekends or public holidays will be processed on next Monday or the next business day.
We appreciate your patience and thank you for understanding.
